Effective Customer Service Management

DURATION

5 days

DATE

22 – 26 Apr, 9 -13 Sep, 4 – 8 Feb, 10 – 14 Jun, 7 – 11 Jan 2019

FEE

£3850

LOCATION

Holiday Inn Express Hotel 1 Priddys Yard Croydon CR0 1TS

Course Overview

This Customer Service Management training course will provide those in customer service management roles with the skills and approaches needed to motivate and develop the customer service team.

Who should attend

Anyone in a customer service management role. This includes those new to customer service management or exiting sales managers looking for a refresh or new techniques to get the best from their team

Course Objectives

By the end of the session, attendees will:

  • Have tools to identify the different characters in their team
  • Be able to communicate the customer service ethos to all team members
  • Be able to different techniques to motivate both individuals and the team as a whole
  • Know how to set clear objectives with their team members as well as objectives that stretch to achieve more
  • Be able to coach team members effectively to get maximum performance

Have tools and techniques to deal with under performing team members

This course can also be taken in

Accra: 11 -15 Mar, 15 – 19 Jul, 14 – 18 Oct, 16 – 20 Dec, 18 – 22 Feb 2019

Dubai: 27 – 31 May, 8 – 12 Jul, 5 – 9 Aug, 30 Sep – 4 Oct, 2 – 6 Dec 2019 

Texas: on request

Course Content

  • What is Customer Service Management
  • Skills of an effective customer service manager
  • Understanding the characteristics of a team
  • Setting clear sales targets
  • Monitoring and motivating customer service teams and individual team members
  • Coaching team members to maintain and improve performance
  • Dealing with under performing customer service team members

Book this course

please send us your details & someone from our team will get back to you

Effective Customer Service Management

15 + 15 =

LOCATION

Featured Courses

Conflict Management & Resolution

        2 days 11 - 12 July 2019 £450 Jurys Inn Croydon Wellesley Rd, Croydon CR0 9XY In a busy...

Effective Management Of Account Payable

5 days 25 - 29 Mar, 24 - 28 June 22 - 26 July, 19 - 23 Aug 16 - 20 Sept 2019£3850 Jurys Inn...

Petroleum Finance And Accounting Principles

5 days 25-29 Mar, 27-31 May, 22-26 Jul, 23-27 Sep, 25-29 Nov 2019 £2350 Jurys Inn Croydon...

Coaching And Mentoring For Leaders And Managers

      5 days 8 -12 Jul, 4 - 8 Nov, 9 - 18 Dec 2019 £3850 Jurys Inn Croydon...

Essentials of Contracting and Contract Negotiation

        5 days 1 – 5 July 2019,  23 – 27 September 2019, 4 – 8 November 2019...

Strategy and Effective Performance Management

      5 days 24 - 28 Jun 2019, 18 - 22 Nov 2019, 21 - 25 Oct 2019 £3850 Holiday Inn...
 

Upcoming Courses

Risk Assessment & Risk Management in the Oil & Gas Industry

(Part of Oil and Gas) 5 days18 – 22,   25 – 29 ...

Supervising Safety for Train the Trainers

5 days 11-15 Feb, 15-19 Mar, 10-14 Jun, 12-16...

Business Ethics and Corporate Social Responsibility

5 days 14-18 Oct 2019, 18-22 Nov 2019 £3850...
 

Course Search

LOCATION