Advanced Office Competency Skills

DURATION

5 days

DATE

23 – 27 Jan    08 – 12 May   31July – 04 August  30 Oct – 03 Nov 2023

FEE

£4000

LOCATION

The Business Xchange Hub, Marco Polo House
3-5 Lansdowne Road, Croydon, Surrey, CR0 2BX United Kingdom

Course Overview

In order to remain competency in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. This one week training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include: interpersonal skills, Information Technology skills, communication, organisational and time management competencies.

Who should attend

Delegates attending Advanced Office Competency Skills Training Course will be involved in the operational running of an office or fulfil the role of an Executive or Personal Assistant to Senior or Middle Management. It will also be a constructive development workshop for those individuals with some office management experience looking to move into a more senior position as an Office Manager or administration team leader/supervisor.

Course Content

Business Excellence

  • Introduction of The European Foundation for Quality Management (EFQM) Model
  • Leadership
  • Employee satisfaction
  • Strategy and policy
  • Partnership and resources
  • Process
  • Employee satisfaction
  • Customer satisfaction
  • Impact on society
  • Business results

Information Technology Skills

  • Microsoft office skills
  • Microsoft Excel skills
  • Microsoft power point skills

Developing as a professional

  • Listening skills – seeking to understand before being understood
  • Creating a professional image
  • Overcoming the fear of public speaking
  • Learn the essentials of planning a presentation
  • How to hold the attention of a group

 

Taking Control of Your Work Life

  • Understanding and clarifying purpose, vision and mission
  • External and internal customer service
  • Controlling, prioritising and organising your work
  • Making a long term plan to create the best office in the company!
  • Streamlining your office systems
  • Getting your paperwork under control
  • Making your office user friendly and efficient

Essential Administrative Skills

  • Harnessing the power of the mind – through Mind Mapping Techniques
  • Right brain/left brain theory
  • Managing larger projects to meet deadlines
  • Planning skills – using a Gannt chart to chart work progress
  • Problem solving techniques
  • Becoming more proactive
  • Decision Making tools
  • Managing meetings effectively
  • Keeping minutes of a meetings
  • Working with more than one manager

Vital Communication Skills

  • Common communication mistakes
  • Different styles of communication
  • Communicating with Confidence
  • Learning to be more assertive
  • Win-win conflict resolution
  • The most effective way to say no
  • Understanding and using body language
  • Understanding gender differences in communication
  • Overcome biases and discomfort associated with exercising power
  • Understanding different personality types and how to deal with them
  • How to create an effective working relationship with any kind of boss

Self-Empowerment and Self-Management

  • Understanding the main causes of stress
  • How to build self-confidence and strength the ability to respond to difficult situations
  • How to relax and refresh the mind and body
  • The signs, symptoms, causes and triggers to stress
  • Why stress is a powerful messenger
  • How to break the vicious cycle of stressful thinking
  • The essential skills of emotional intelligence
  • Using emotional intelligence at work
  • Transforming fear and negativity and reactive-ness
  • Becoming a more proactive, responsible and self-aware person
  • Effective Time Management

This course can also be taken in

Accra: 09 – 13 Jan, 03 – 07 April, 17 – 21 July, 16 – 20 Oct 2023
Dubai: 23 – 27 Jan, 27 Mar – 31March, 19 – 23 June, 29 Aug – 02 Sept 2023

Texas: On Request

Book this course

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Advanced Office Competency Skills

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