Assertiveness Skills: A Practical Approach
(Part of Secretarial & Personal Assistants)
COURSE OVERVIEW
DURATION
5 days
DATE
29 Apr – 3 May, 16 – 20 Sep, 4 – 8 Feb, 17 – 21 Jun, 7 – 11 Jan 2019
FEE
£3850
LOCATION
Holiday Inn Express Hotel 1 Priddys Yard Croydon CR0 1TS
Course Description
Assertiveness skills: a practical approach:
Do you wish you had the confidence to deal with difficult situations at work effectively and assertively and without causing conflict? Would you like to be able to present your ideas and opinions in ways that enable you to feel heard and respected? Do you have trouble saying “no”?
This Assertiveness training course covers the basics of assertiveness – what it is and the challenges people face when being assertive. It will provide you with the tools and skills you need to think and act more assertively. You will learn how to communicate in a confident and positive way, with a focus on developing a personal style that will benefit you, your colleagues and your organisation.
Who should attend
This course has been specifically designed for companies training their employees.
This course can also be taken in
Accra: 11 -15 Mar, 22 – 26 Jul, 21 – 25 Oct, 23 – 27 Dec, 25 Feb – 1 Mar 2019
Dubai: 27 – 31 May, 8 – 12 Jul, 5 – 9 Aug, 30 Sep – 4 Oct, 9 – 13 Dec 2019
Texas: on request
Course Content
Over this assertiveness training you will cover:
- what assertiveness means to you – your concerns and issues around being assertive
- understanding the principles of assertiveness
- passive, aggressive, indirect or assertive? Recognising your own style
- tips on how to behave assertively
- the Neuroscience of assertiveness
- ways to reduce physical tension
- how to say “no” assertively
- tips for disagreeing in a positive way
- receiving and giving praise and criticism
- communicating clearly and being heard
- personal presentation and body language
- techniques for making requests and dealing with overload
Book this course
please send us your details & someone from our team will get back to you