Best Practices In Industrial Relations


5 days


13 – 17 March, 19 – 23 June, 02 – 06 Oct, 11 – 15 Dec 2023




The Business Xchange Hub, Marco Polo House
3-5 Lansdowne Road, Croydon, Surrey, CR0 2BX United Kingdom

Course Objective:

The programme is delivered by experienced consultants who provide members with advice, consultancy and training on a daily basis. The programme leader encourages group discussion and involvement throughout each session, ensuring opportunities for questions and real issues are discussed at all times. Best practice examples in all areas will be highlighted and discussed throughout the programme, giving participants plenty of opportunities to build on the elements of these that could be applied in their own organisations.

Who should attend

This training is designed to meet the needs of managers / executives, union leaders /Executives and is aimed at developing their knowledge and understanding of industrial relations. Those attending are therefore required to be working in the area of HR, management, union executives or intending to move into these areas.

This course can also be taken in

Accra:  06 – 10 March, 19 – 23 June, 18 – 22 Sept, 11- 15 Dec 2023

Dubai:  06 – 10 March, 29 May – 02 June, 7 – 11 August, 9 – 13 Oct 2023

Texas: On Request

Course Overview

The best practice in Industrial Relations training programme is aimed at those seeking an in-depth knowledge in this area. It focuses on theory, law and the practical application of the primary knowledge and skills required for those who work in industrial relations, human resource management and related areas.

The primary objective of the programme is to enable managers/professionals to make a more effective contribution to their organisation by increasing their understanding and skills in effective industrial relations management.

Course Outline

On successful completion of the programme, participants will be able to:

  • Trade Unions, Recognition and Employee Consultation
    • Definition and legal status of trade unions
    • Independence of trade unions
    • Nature and status of collective agreements
    • Recognition and its importance
    • The statutory recognition procedure
    • Recognition rights
    • Disclosure of bargaining information
    • Information and consultation – redundancies, re-organisations and transfers of undertakings


  • Industrial Action and the Individual
    • Effect on the contract of employment
    • Effect on statutory employment rights
    • Deductions from pay
    • Dismissal during industrial action
    • A right to strike?
    • Case study


  • Understand how the State and other institutions can assist in the prevention and resolution of industrial unrest
  • Appreciate the nature of collective bargaining, effective grievance handling and the importance of procedures in resolving grievance and disputes
  • Understand what constitutes industrial action, whether it is lawful, what liabilities may arise for the employee/trade union and what, if any, remedies are open to the employer
  • Understand the express and implied terms which bind the employer/employee relationship and an employer’s exposure where they fail to meet their legal obligations
  • Negotiate successfully ensuring a win/win outcome for all parties where possible
  • Apply skills in the areas of assertiveness and conflict management


  • Liability of a Trade Union for Industrial Action
    • Liability for the economic torts
    • The statutory immunities
    • Removal of the immunities
    • Secondary action, picketing
    • Action to enforce union membership, to impose union recognition, in support of dismissed unofficial strikers
    • Strike notices and strike ballots
    • Liability of a trade union in tort


  • Freedom of Association: the employer/employee relationship
    • Freedom of association and human rights
    • Refusal of employment for trade union reasons
    • Detriment or dismissal for trade union reasons
    • Dismissal and industrial action
    • Offers of inducements – the individualised contract
    • Case study


  • Freedom of Association: the member/union relationship
    • Membership rights
    • Enforcement of the rule book contract
    • The right not to be excluded or expelled
    • The right not to be unjustifiably disciplined

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