We are all ‘customers’ and far more aware of the greater choices available to us when we purchase anything – compared to the situation 20 years ago.  If we just look at the UAE, the variety available to us today is phenomenal – whether it be restaurants, cinemas, food outlets, shopping malls, fashion stores, etc.  We have virtually unlimited choice, and the choices grow day-by-day.  Therefore, it is vitally important for businesses, not only to attract first time customers, but more importantly, to turn those customers into ‘repeat and return’ customers.  Millions of dollars are lost every year because of poor handling of customers by company staff.  Customers who are consistently well-handled will return again and again – bringing you more business.  Bad telephone technique and poor customer care will lose you customers.  If statistics show that it costs approximately eight times as much to find a new customer, compared to keeping an existing one, is it not in your best interest to try to retain and expand your existing customer base through providing top-class service?  This course shows you how to do it.

Customer service representatives, receptionists, call centre staff, and anyone else who interacts directly with customers.

Accra: 11 -15 Mar, 22 – 26 Jul, 21 – 25 Oct, 23 – 27 Dec, 25 Feb – 1 Mar 2019 

Dubai: 3 – 7 Jun, 8 – 12 Jul, 12 – 16 Aug, 30 Sep – 4 Oct, 9 – 13 Dec 2019   

Texas: on request