Customer Service Excellence Training


5 days


20 – 24 Feb, 05 – 9 June, 04 – 8 Sept, 20 – 24 Nov 2023




The Business Xchange Hub, Marco Polo House
3-5 Lansdowne Road, Croydon, Surrey, CR0 2BX United Kingdom

Course Overview

This course will investigate what good customer service is, how you define it and what you can do to deliver exceptional customer service. They are the most important thing to any business and looking after them is paramount.

This session looks at what any individual can do to provide exceptional customer service.

By the end of the session, attendees will have:

  • Enhanced your self awareness of customer service skills
  • A greater understanding of customer expectations, perceptions and needs
  • Learnt techniques and structures to consistently deliver exceptional customer services
  • Increased your confidence and communication skills
  • Started the process of considering customer service strategies to apply with your own customers

Who should attend

Anyone who interacts with an organizations customers or clients

This course can also be taken in

Accra: 13 – 17 Feb, 29 May – 02 June, 28 Aug – 01 Sept, 20 – 24 Nov 2023

Dubai: 20 – 24 Feb, 15 – 19 May, 24 – 28 July, 25 – 29 Sept 2023

Texas: On Request

Course Content

What is ‘World Class’ Customer Service?

  • What does world class customer service look like
  • Who is currently delivering world class service and what can we learn

Service Expectations

  • What do our customers expect and why
  • What happens if we fall short of expectations

Communication Skills

  • What are the skills that are necessary to deliver world class service
  • Questioning, listening and building rapport with customers

Your Behaviour With Customers

  • Understanding how your behaviour can impact on your relationship with the customer
  • Using and Demonstrating empathy with customers

Book this course

please send us your details & someone from our team will get back to you

Customer Service Excellence Training

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