Delivering Total Quality Management


5 days


06 – 10 Feb, 22 – 26 May, 21 – 25 August, 06 – 10 Nov 2023




The Business Xchange Hub, Marco Polo House
3-5 Lansdowne Road, Croydon, Surrey, CR0 2BX United Kingdom

Course Overview

This course is designed to provide delegates with the expertise required to perform quality assurance task and effectively deal with customer needs at the centre of corporate objectives.

Throughout the course, the concept of ‘best practice’ in Quality Management will be evaluated, with a particular emphasis being put on identifying benchmark quality standards and continuous improvement planning.

By completing this comprehensive training series delegates will be able to evaluate the skills and resources needed to implement total quality management processes, as well as to enable cost-effective achievement of world class standards.

Overall, course participants will recognise the potential benefits of an international quality certification, both as a marketing tool and a corporate image support strategy.

Who should attend

This training course is designed for:

  • Project managers looking to enhance quality within their projects
  • Operations managers seeking to embed TQM within their areas of responsibility
  • Administration managers responsible for developing and improving core business processes
  • Quality Assurance managers wishing to initiate or develop quality management within their organisation
  • Organisational development managers seeking to implement cultural change programmes
  • Senior managers looking to develop or improve their company’s customer focus

This course can also be taken in

Accra: 30Jan – 03 Feb, 15 – 19 May, 07- 11 August, 06 – 10 Nov 2023

Dubai: 6 – 10 Feb, 10 – 14 April, 03 – 07 July, 11 – 15 Sept 2023

Texas: On Request

Course Content

Principles of TQM

  • The TQM philosophy
  • Focusing on the needs of internal and external customers
  • Continuous improvement and Kaizen
  • Plan, Do, Check, Act
  • People, processes and systems
  • Linking to the strategy of the organisation

Diagnosing Quality problems

  • Understanding the problem
  • Recording & correcting defects
  • Process mapping and gap analysis
  • Failure analysis
  • Pareto analysis
  • Cause and Effect analysis
  • Getting and using customer feedback

Tools and techniques to improve quality

  • Quality assurance and inspection
  • Statistical process control
  • Benchmarking your processes
  • Designing better processes
  • Measuring progress
  • Developing a Quality Management System

Quality Management methodologies

  • Traditional TQM approaches
  • Business Process management
  • Six Sigma and DMAIC
  • The ISO 9000 family of quality standards
  • EFQM excellence model
  • Self-assessment

TQM Critical Success Factors

  • A Committed leadership
  • Overcoming resistance to change
  • Creating Effective cross-functional teams
  • Developing TQM skills across the organisation
  • Creating an effective TQM plan
  • Setting up a Quality project

Book this course

please send us your details & someone from our team will get back to you

Delivering Total Quality Management

11 + 10 =

Upcoming Courses