This course is designed to provide delegates with the expertise required to perform quality assurance task and effectively deal with customer needs at the centre of corporate objectives.

Throughout the course, the concept of ‘best practice’ in Quality Management will be evaluated, with a particular emphasis being put on identifying benchmark quality standards and continuous improvement planning.

By completing this comprehensive training series delegates will be able to evaluate the skills and resources needed to implement total quality management processes, as well as to enable cost-effective achievement of world class standards.

Overall, course participants will recognise the potential benefits of an international quality certification, both as a marketing tool and a corporate image support strategy.

This training course is designed for:

• Project managers looking to enhance quality within their projects
• Operations managers seeking to embed TQM within their areas of responsibility
• Administration managers responsible for developing and improving core business processes
• Quality Assurance managers wishing to initiate or develop quality management within their organisation
• Organisational development managers seeking to implement cultural change programmes
• Senior managers looking to develop or improve their company’s customer focus

Accra: 30Jan – 03 Feb, 15 – 19 May, 07- 11 August, 06 – 10 Nov 2023

Dubai: 6 – 10 Feb, 10 – 14 April, 03 – 07 July, 11 – 15 Sept 2023

Texas: On Request