Effective Customer Service Management


5 days


22 – 26 Apr, 9 -13 Sep, 4 – 8 Feb, 10 – 14 Jun, 7 – 11 Jan 2019




Holiday Inn Express Hotel 1 Priddys Yard Croydon CR0 1TS

Course Overview

This Customer Service Management training course will provide those in customer service management roles with the skills and approaches needed to motivate and develop the customer service team.

Who should attend

Anyone in a customer service management role. This includes those new to customer service management or exiting sales managers looking for a refresh or new techniques to get the best from their team

Course Objectives

By the end of the session, attendees will:

  • Have tools to identify the different characters in their team
  • Be able to communicate the customer service ethos to all team members
  • Be able to different techniques to motivate both individuals and the team as a whole
  • Know how to set clear objectives with their team members as well as objectives that stretch to achieve more
  • Be able to coach team members effectively to get maximum performance

Have tools and techniques to deal with under performing team members

This course can also be taken in

Accra: 11 -15 Mar, 15 – 19 Jul, 14 – 18 Oct, 16 – 20 Dec, 18 – 22 Feb 2019

Dubai: 27 – 31 May, 8 – 12 Jul, 5 – 9 Aug, 30 Sep – 4 Oct, 2 – 6 Dec 2019 

Texas: on request

Course Content

  • What is Customer Service Management
  • Skills of an effective customer service manager
  • Understanding the characteristics of a team
  • Setting clear sales targets
  • Monitoring and motivating customer service teams and individual team members
  • Coaching team members to maintain and improve performance
  • Dealing with under performing customer service team members

Book this course

please send us your details & someone from our team will get back to you

Effective Customer Service Management

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