Effective Human Resource Planning


5 days


12 -16 Mar / 21-25 May / 14-18 May / 17-21Sep / 26-30 Nov 2018




Holiday Inn Express Hotel 1 Priddys Yard Croydon CR0 1TS

Course Overview

Effective human resource management (HRM) is a key element of any business. This course will reveal how to transform HR from a cost centre to a fully fledged business partner that directly contributes to the delivery of organisational goals.

Course Objective:

The objectives of this course are to help delegates:

  • understand the concept of Strategic Human Resource Management.
  • have a critical understanding of the link between Strategic HRM, business goals and reality.
  • have the knowledge of how to become a strategic partner within an organisation.
  • have an enhanced ability to positively impact the organisation’s bottom line.
  • understand the core management skills necessary to be an effective a Strategic HRM practitioner.
  • set-up an action plan for improving organisational skill sets

Who should attend

This course is intended primarily for learning and development practitioners, trainers, human resources practitioners, supervisors and managers.

This course can also be taken in

Accra:  23 – 27 Sep, 28 Jan- 1 Feb, 22 – 26 Apr, 24 – 28 Jun, 9 -13 Sep 2019

Dubai:  9 – 13 Dec, 14 – 18 Jan, 4 – 8 Feb, 25 – 29 Mar, 10 – 14 Jun 2019

Texas: on request

Course Content

Module 1:Human Resource Management - The Basics

  • What is Strategic HRM?
  • Strategic management
  • HR and business strategy
  • HR competencies
  • HR providing strategic competitive advantage
  • Globalisation

Module 2: The Legal Environment

  • Equal opportunities and discrimination

  • Diversity and sexual harassment

  • Employee safety
  • Trade unions and telecoms
  • Case study

Module 3: The Analysis and Design of Work

  • Work flow and organisation structure/design
  • Job analysis
  • Motivation
  • Employee engagement

Module 4: Customer Profiling

  • Profiling example customers
  • Style flexing to different customers
  • Connecting styles and customer perceptions of service excellence
  • Application exercise

Module 5: HR Planning and Recruitment

  • HR Planning process
  • HR recruitment process
  • Selection and placement
  • Onboarding and orientation

Module 6: HR Training and Development

  • The role of training and development in the modern organisation
  • Performance management and feedback
  • Employee development
  • Aligning strategy with training and development

Module 7: Compensation and Recognition

  • Pay structures
  • Compensation strategy
  • Recognition with pay
  • Benefits

Module 8: Unions and Collective Bargaining

  • Labour relations framework
  • Legal framework
  • Union and management interactions
  • Contract negotiations
  • The public sector

Module 9: Strategically Managing the HRM Function

  • Strategically managing the HR function
  • Succession planning
  • Driving HR management through the line
  • Building an HR strategy
  • Measuring HR effectiveness
  • HRM information management
  • Case study

Module 10: Looking Forward

  • Planning for application


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Effective Human Resource Planning

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