Effective Office Management and Practice


5 days


16 – 20 Jan, 10 – 14 April, 24 – 28 July, 23 – 27 Oct 2023




The Business Xchange Hub, Marco Polo House
3-5 Lansdowne Road, Croydon, Surrey, CR0 2BX United Kingdom

Course Overview

Effective office management and practice is an exciting and interactive programme. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organisation’s success.

Course Objective:

  • Extend their understanding of their roles and the key contribution they make to organisational success
  • Review their working relationships
  • Review and develop their personal organisation, communication and interpersonal skills
  • Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

Course Methodology

Effective office management and practice is a highly interactive programme, providing everyone with an opportunity to exchange views and learn from each other’s experiences. The programme also includes a range of case studies, management games discussions and exercises.

Who should attend

  • All administrative personnel, office managers, team leaders, and people newly appointed to supervisory roles, along with Secretaries and PA’s within the office environment, who want to build on their skills and knowledge

This course can also be taken in

Accra: 30Jan – 03 Feb, 15 – 19 May, 07- 11 August, 06 – 10 Nov 2023

Dubai: 6 – 10 Feb, 10 – 14 April, 03 – 07 July, 11 – 15 Sept 2023

Texas: On Request

Course Content

  • Programme introduction and objectives
  • Value chain analysis and your organisation
  • The excellent organisation and audit of your organisation
  • Managing behaviours in the organisation
  • Knowing yourself and others
  • Managing perceptions
  • Understanding different personality types and how to deal with them
  • How to create an effective working relationship with any kind of boss

Book this course

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Effective Office Management and Practice

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