• An understanding of the importance of using Emotional Intelligence
• The ability to create an environment for productive work relationships
• A model to guide your responses to difficult and challenging situations
• An approach for more intentional actions
• The ability to self-motivate while tempering negative responses
• Team communication skills for running effective meetings, decision-making, and creative problem-solving
• One-on-one communication skills for constructive feedback and conflict management
• The opportunity to practice applying tools and skills through individual and group exercises
• The confidence to deal with resistance and negativity
• The ability to demonstrate leadership qualities that promote trust, motivation, and commitment to results
• Skills in “outcome thinking”

What you will learn

• How to recognize and understand the five competencies for building Emotional Intelligence
• Self-motivation and job satisfaction as factors that contribute to high performance
• Practical tools and skills for communicating effectively, assertively, and collaboratively
• Influencing and partnering skills
• Communication approaches and skills for developing relationships and ownership for successful outcomes and follow through
• Skills for conflict management and dealing with difficult situations
• How to choose perceptions and behaviors that will lead to positive outcomes

Individuals who will benefit from this course include those who wish to accomplish the following:

• Increase deliberateness in making decision
• Temper negative responses to distressing situations
• Improve conflict and communication skills

Accra:  06 – 10 Feb, 22 – 26 May, 21 – 25 Aug, 13 – 17 Nov 2023

Dubai:  13 – 17 Feb, 08 – 12 May, 10 – 14 July, 18 – 22 Sept 2023