Grievance, Discipline and Dismissals

(Part of  Human Resource)


5 days


16 – 20 Dec, 8 – 12 Apr, 23 – 27 Sep, 21 -25 Jan, 19 – 23 Aug 2019




Holiday Inn Express Hotel 1 Priddys Yard Croydon CR0 1TS

Course Description

Knowing how to apply the law effectively to grievance, discipline or dismissal situations is essential for HR professionals. The Grievance, Discipline and Dismissals course provides a thorough review of the legal issues to be aware of when resolving disputes in the workplace and will help you manage problem situations effectively and according to best practice.

Who should attend

HR practitioners responsible for employment law issues within their organisation. No prior knowledge of the law relating to grievance, discipline or dismissals is required.

Course Objectives

By the end of the Grievance, Discipline and Dismissals course, you’ll be able to:

  • understand and advise on the legal issues involved in the grievance, discipline and dismissal process
  • advise on and apply your organisation’s grievance and disciplinary procedures
  • deal with problem situations in a timely and effective manner
  • follow all aspects of best practice.

This course can also be taken in

Accra: 4 – 8 Nov, 4 – 8 Mar, 10 – 14 Jun, 12 – 16 Aug, 14 – 18 Oct  2019

Dubai: 21 – 25 Jan, 18 – 22 Feb, 11 -15 Mar, 20 – 24 May, 22 – 26 Jul 2019

Texas: on request

Course Content

  • Acas Code of Practice: Disciplinary and Grievance Procedures

    • The procedure
    • Guidance notes

    Grievance procedures

    • What the law requires
    • Grievance or grumble?
    • Understanding and applying your organisation’s procedures
    • Conducting investigations

    Disciplinary procedures

    • Legal requirements
    • Understanding and applying your organisation’s procedures
    • Conducting investigations/witness statements/anonymity
    • The disciplinary hearing
    • Acting ‘fairly’ and ‘reasonably’, natural justice
    • The right to be accompanied, and by whom
    • The appeals procedure and its importance

    A practical approach to common issues

    • Handling poor performers
    • Managing absence; short and long-term
    • Dealing with misconduct, in and out of work
    • Dealing with bullying and harassment issues
    • Dealing with social media abuse


    • What is wrongful, unfair and constructive dismissal?
    • Potentially fair reasons for dismissal
    • Dismissal procedures, including right of appeal
    • Procedural flaws – the ‘no difference’ rule
    • Group dismissals
    • Termination payments
    • Settlement agreements


    • Definition
    • Collective and individual consultation
    • Selection
    • Suitable alternative employment

    Employment Tribunal Claims

    • What are they, and who can claim?

    Programme is subject to change pending new developments

Book this course

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Grievance, Discipline and Dismissals

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