(Part of  Human Resource)


5 days


06 – 10 March, 12 – 16 June, 25  – 29 Sept, 04 – 8 Dec 2023




The Business Xchange Hub, Marco Polo House 3-5 Lansdowne Road, Croydon, Surrey, CR0 2BX United Kingdom

Course Objective:

This performance management training course will give you a good understanding of the legal and best practice context for dealing with absence and poor performance. You will explore how to approach these difficult issues successfully and how to effect change, how to approach issues in one-to-ones and what to do when a more formal approach is necessary. The course uses both real life case studies and participants’ own experiences to demonstrate how to put your learning into practice.

Who should attend

This course is for people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

This course can also be taken in

Accra:  27 Feb – 03 March, 12 – 16 June, 11 – 15 Sept, 04- 08 Dec 2023

Dubai:  27 Feb – 03 March, 22 – 26 May, 31 July – 4 August, 2 – 6 Oct 2023

Texas: on request

Course Overview

This training course is ideal for line managers and those supporting them in dealing with difficult cases of poor employee performance. It recognises that in some situations the objective will be improvement, while others call for more effective management control.

Course Outline

Managing Performance

  • How do we get people to perform
  • Clarifying different roles and responsibilities for performance management
  • Situational performance
  • Risk and relationship in performance management
  • Why everyone should be bothered by performance problems
  • HR policies and procedures for managing poor performance
  • Capability procedures
  • Deciding if you have a performance problem
  • Common performance problems and approaches for dealing with them
  • Investigating and assessing a performance problem
  • Identifying the reasons for poor performance
  • How good am I at handling poor performance
  • Handling line managers objections when dealing with performance problems
  • How to manage the discussion of poor performance
  • Preparing for an informal meeting to discuss a performance problem
  • Conducting a formal meeting to discuss a performance problem
  • Dealing with emotional situations
  • Encouraging an admission of poor performance


Managing Stress

  • Understanding stress
  • Stress awareness
  • Recognising stress in others
  • Identifying ‘at-risk groups’



Absence Management

  • Understanding the importance of managing absence
  • The impact of absence on all stakeholders
  • The benefits of attendance and how to encourage it
  • The role of line managers in absence management
  • An overview of the legal framework of absence management
  • Understanding why employees are absent
  • Measuring absence in your organisation
  • Obtaining and understanding absence data
  • Clarifying roles in the absence management process
  • Absence management – introduction to practical skills
  • Having difficult conversations with employees following absence
  • Using your listening skills in absence management
  • Communicating with employees about absence
  • Overview of methods of managing short-term absences
  • Common problems in managing short-term absences
  • Effective return-to-work interviews
  • Embedding absence in your HR policies and practices
  • Understanding the issues in managing long-term absences
  • Approaches to minimising long-term absence
  • Common problems in managing long-term absences
  • Dealing with long-term absentees
  • Supporting employees on their return to the workplace

Book this course

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