Measuring, Managing and Maintaining Employee Engagement
(Part of Humam Resources Management)
COURSE OVERVIEW
DURATION
DATE
06 – 10 Feb, 15 – 19 May 28, Aug – 01 Sept, 13 – 17 Nov 2023
FEE
£4000
LOCATION
The Business Xchange Hub, Marco Polo House
3-5 Lansdowne Road, Croydon, Surrey, CR0 2BX United Kingdom
Course Objective:
By the end of the course, participants will be able to:
- Defend the value of employee engagement to an organization and explain it
- Derive learning lessons from the ABC (Antecedents, Behaviors, Consequences) model for engagement
- Design, build and implement the requirements for an engagement culture
- Evaluate and track the impact of engagement on business performance
- Craft specific HR practices aimed at increasing employee engagement
- Identify, develop and champion the required change initiatives
- Build comprehensive employee engagement surveys and interpret their results
Who should attend
Managers who want to know the secrets of employee engagement, how it leads to improved productivity and customer service and how to encourage employees to go the extra mile. More specifically, the course is tailored to meet the needs of professional HR people as well as supervisors and managers whose primary responsibility is to engage and motivate their staff.
Course Methodology
The course uses a mix of interactive techniques such as lectures, case analysis and discussions, group activities, sharing experiences as well as short films about organizations that have managed to boost their employee engagement rates.
This course can also be taken in
Accra: 7 – 11 Oct, 28 Jan- 1 Feb, 29 Apr – 3 May, 8 – 12 Jul, 16 – 20 Sep 2019
Dubai: 16 – 20 Dec, 21 -25 Jan, 11 -15 Feb, 8 – 12 Apr, 17 – 21 Jun 2019
Texas: On Request
Course Overview
- By the end of the course, participants will be able to:
- Defend the value of employee engagement to an organization and explain it
- Derive learning lessons from the ABC (Antecedents, Behaviors, Consequences) model for engagement
- Design, build and implement the requirements for an engagement culture
- Evaluate and track the impact of engagement on business performance
- Craft specific HR practices aimed at increasing employee engagement
- Identify, develop and champion the required change initiatives
- Build comprehensive employee engagement surveys and interpret their results
Course Outline
- The case for employee engagement
- Today’s business reality
- Managing times of changing people
- What people want; employees versus employers wants
- Defining engagement
- Satisfaction versus engagement
- Gallup’s Q12 index of engagement
- The engagement business case; the Return on Investment (ROI) of engagement
- The Antecedents, Behaviors, Consequences (ABC) model of engagement
- Why people do what they do
- Carrots or sticks
- The ABC model
- Behavior modification
- The ABC model for behavior modification
- Antecedents at work
- The top engagement antecedents – expectations
- What makes consequences effective
- Consequences that kill engagement
- Positive and negative reinforcement
- Organizational tools to communicate expectations
- Engagement culture
- Things that are important to employees
- The drivers of engagement
- The building blocks of an engagement culture
- Spitzer’s eight desires of motivation and engagement
- An employee engagement model
- Two way communication
- Trust in leadership
- Career development
- Employees role in success
- Shared decision making
- Career discussion
- Employee gatherings
- The role of values in building a culture of engagement
- The ROI of employee engagement
- Employee retention funnel
- Research data about engagement metrics
- On-Boarding breakeven point
- ROI of engagement calculations: A practical example
- HR practices for engagement
- The talent war and the cost of losing it
- Building the employee brand; what an engaged employee looks like
- Factors that improve employee engagement
- Activities that organizations can follow to build engagement
- Building high performance teams: a powerful engagement tool
- Employee engagement initiatives
- The CEO: Chief Engagement Officer
- Leadership that ignites passion
- The ‘VOICE’ framework
- Managing employee engaging events
- Checklist of employee engagement best practices
- Employee engagement ideas from A to Z
- Employee engagement surveys
- Four surveys not one
- A suggested framework for designing an effective engagement survey
- Fairness
- Involvement
- Wellbeing
- Information
- Degree of engagement